“Customer Success Masters® aren’t called to conquer–they are called to be pioneers. Customer Success Masters® are not on earth to destroy–they are here to create.” –Ernie Lansford
We Customer Success Masters have competitors, not enemies. We will respect them. We are here to add significance to customers. It is for the customers, not us, to decide who will prevail.
What are you focused on? Your personal success by squashing your competition or customer significance? It’s a matter of perspective.