The Worst Complaint We Can Make

The worst complaint we can make “I don’t have enough time” and I am the most guilty!

All of us are really busy people. The world moves faster than ever and we’re expected to do more than ever with fewer resources. Our personal and business lives can get pretty crazy, but I’ll tell you the one complaint that bugs me about me more than anything… I don’t have enough time. Yes, I am most guilty of using this term. The multi-tasking ‘thing’ is highly over-rated and frankly a waste of time and brain cells in my opinion. What some call multitasking is really task-switching, says Guy Winch, PhD, author of Emotional First Aid: Practical Strategies for Treating Failure, Rejection, Guilt and Other Everyday Psychological Injuries. “When it comes to attention and productivity, our brains have a finite amount.”

Recently I lost my cool witha leader in my current corporate America career assignemnt regarding a project. I blew my cool claiming ‘not enough time  to launch a project AND ‘make the month.’  I regret I lost my temper with this indidual. Thankfully I work with organization that allows folks like me to state their mind without fear of reprisal or they just tolerate me because I am closing in on my re-purpose date. I am leaning toward the former. 🙂  That said, I should have sought better understanding and clarity regarding the level of priority this individual placed on the proposed project. Clearly our views on the priority of the project were 180 degrees apart. I considered the project minor in the overall picture of our mission and he considered it a major project. We are yet to reach agreement regarding the priority of the project but we’re closer than ever and that’s a topic for a future post. Regardless of our disagrement I should not have lost my temper with him.  

What This Means To You!

The key is to gain clarity and understanding of team priorities then schedule our priorities rather than prioritize what’s on our schedule (paraphrased Steven Covey Quote).  Everyone reading this post has 24 hours each day.  No more. No less. All humans has 24 hours in their day, seven days in their week, and 365 (366 next year) days in their year. We can’t buy time. We can’t trade time. Time is one of our most valuable asset because we can’t get more of it. Time is a luxury and we all need to treat it that way. So instead, the one complaint you’re allowed to make is….I have too much to do!

Yes, it’s all about priorities. Understanding and ranking our shared priorities is key to building strong relationships with our customers (our leaders are our customers too). All of us have 24 hours and we have a list of things to do daily, weekly, monthly and annually. We can only edit, change, or improve those things. Let’s start investing more time on our priorities rather than complaining about not having enough time. We can’t add time, but we CAN subtract tasks especially busy work.


Chief Customer Officer

I am passionate about helping sales professionals excel as Customer Success Masters by understanding the difference between 'selling' and 'serving'. Customers desire to buy vs. being sold. Teaching sales leaders the art of being customer centric vs. sales centric is my goal. I desire to present opportunities to grow, thrive and prosper to S.O.A.R.R.™ (Serving Others thru Actions & Relationships, Repeat). Customer Success is My Passion; Celebrated Partnership is The Goal®

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